Junior Customer Success and TeleMarketing Executive - Dubizzle Lebanon

About Dubizzle

Dubizzle Lebanon is the #1 marketplace for selling and buying online in Lebanon. Our aim is to upgrade people’s lives by facilitating deals and identifying attractive opportunities for individuals and businesses. Our broader vision is to strengthen local economies, empower small businesses and help everyone in making smarter choices for themselves, the market, and the planet.

Dubizzle Lebanon, one of the few unicorns in the Middle East region with a presence in more than 50 cities across geographies and more than 4,500 employees under different brands including, Bayut, Zameen, Mubawab, bproperty, Lamudi, Sector Labs and Kaidee.

We are proud to be different, and we work differently too. We combine the spirit and agility of a start-up with the maturity that comes from being part of a 100-year-old company.

About the role

As the Junior Customer Success and TeleMarketing Executive, you'll play a pivotal role in ensuring customer satisfaction and driving business growth. Your responsibilities include addressing user inquiries, offering tailored solutions, and providing comprehensive guidance on product features and functionalities.

In addition to Customer Success, you'll be actively engaged in tele-marketing activities, reaching out to prospective clients to showcase our services and gather valuable insights. Collaborating closely with the sales team, you'll contribute to targeted campaigns aimed at connecting with customers and effectively promoting our products and services.

• Respond promptly and professionally to customer inquiries and tickets via online ticketing system in English or Arabic, utilising pre-set macros and scripts.
• Proactively identify and raise concerns on new cases, proposing updates to macros and scripts as necessary.
• Escalate cases requiring the involvement of other stakeholders such as Product Development, Operations, or other departments.
• Conduct follow-up calls with customers as needed, particularly on complicated cases.
• Provide comprehensive information about Dubizzle Lebanon’s services and products to customers.
• Review listings submitted on the Dubizzle Lebanon platform, approving or rejecting them based on pre-set guidelines and knowledge base, while making manual edits when required.
• Escalate new moderation cases and propose updates to the knowledge base accordingly.
• Process and review flagged accounts for potentially sensitive content, ensuring compliance with policies.
• Consistently achieve daily and weekly targets, including moderation of listings and account reviews.
• Direct prospects to the appropriate sales team when necessary, facilitating seamless handover.
• Manage administrative tasks and communication with internal departments to ensure smooth operations.
• Perform assigned outbound calls according to current live campaigns.
• Perform any other duties as assigned by the line manager.